Return & Refund Policy

Return & Refund Policy for My Store

How to Cancel Your Order

Orders placed with My Store can be canceled only within 24 hours of purchase. After this 24-hour window, cancellations are no longer accepted.

Returning Items

If your purchase does not meet your expectations, you have 14 days from the date you receive your order to request a return.

To qualify for a return, please ensure all the following conditions are met:

The product is unused and in its original condition without any signs of damage, alteration, or misuse.
Return the item accompanied by its original packaging and all included accessories exactly as received.

Returns that do not comply with these criteria may be refused.

Items Not Eligible for Return

Personalized or customized products
Digital goods and downloadable content
Clearance or final sale merchandise
Any items that have been used, modified, or damaged after delivery

Refund Process

Once My Store receives your returned item, we will inspect it within 1-3 business days to confirm it meets our return requirements.

If approved, your refund will be issued to the original payment method used at purchase.

Please allow 5-10 business days from the time your refund is approved for the funds to appear in your account, depending on your payment provider.

Damaged, Defective, or Incorrect Orders

If you receive a product that is defective, damaged, missing parts, or incorrect, please contact us immediately at eliasefita@gmail.com. Retain the product and its original packaging until the issue is resolved to help expedite your claim.

Return Shipping Costs

Return shipping is the responsibility of the customer, except when the product received is defective, damaged, or incorrect due to an error on our part.

Shipping fees for your original order are clearly calculated and displayed during checkout.