Shipping Policy

At My Store, we prioritize swift order processing and dependable delivery of your favorite products—including exclusive items like DM-01™, AM-02™, and our Fall Season Features Collection—across the United States.

Order Processing

We process orders within 1-2 business days once payment is confirmed. Please note that during holidays, special promotions, or high-volume periods, processing times may extend beyond this timeframe.

Shipping and Delivery Timeframes

After processing, expect your order to arrive within 5-10 business days. Delivery speed may vary due to factors such as your location, the shipping carrier, customs inspections if applicable, and local conditions.

Shipping Costs

Shipping fees vary based on your order details and destination. All shipping charges are calculated and shown clearly at checkout before you finalize your purchase.

Order Tracking

Once your order ships, you may receive tracking information. Please allow some time for tracking details to update within the carrier’s system.

Order Cancellation

You may cancel your order within 24 hours of placing it. For cancellations, please contact us promptly at eliasefita@gmail.com.

Returns and Refunds

Returns are accepted within 30 calendar days from the delivery date.
Return shipping is the customer’s responsibility unless the item received is defective, damaged, or incorrect.
Refunds are processed within 5-7 business days after we receive and inspect the returned items for eligibility.

Delivery Delays

Occasionally, deliveries may be delayed due to events outside our control such as severe weather, customs clearance delays, transportation issues, or public holidays.